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Returns & Refunds

PROCEDURE FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL

If you have made a purchase and want to return it, you will need to easily book a collection by contacting PedalByte customer service within 14 days of receiving the order.
We will send you an email with all the necessary details to complete the return.
The product must be carefully packed in its original packaging and complete with all accessories, instruction manuals and everything originally contained.
The return of the product in case of withdrawal is the responsibility of the consumer and the related costs will be borne by the customer.

The right of withdrawal is totally lost if the returned product is not intact, that is:
– Lack of original packaging;
– Original labels and coupons cut or missing;
– Absence of integral elements of the product (accessories, screws, instruction manuals, etc);
– Damage to the product for reasons other than transport.

REFUND

Once your return has been received and accepted by our team, the refund will be completed via the original payment method within 4 business days, excluding shipping costs. We will keep you updated at every step.
If you want, we can issue a credit on PedalByte. The amount will be applied to your next order.
If you made a purchase using PayPal as a payment method, you can get a refund of the shipping costs of the return made. Find out how directly on the PayPal site.

PedalByte

Components, Clothing and Accessories for your bike, MTB | PedalByte

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