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FAQs

Everything we do is geared to helping you enjoy your bike life to the fullest, which is why we always aim to deliver on this promise and give you exceptional service!

  • We will always be at your disposal with our technical support, no matter how big or small your questions are.
  • The same high standard wherever you are in the world.
  • A simple and hassle-free approach to shopping with us.
  • We use your feedback to create positive changes, you are at the heart of the PedalByte community.

Frequently asked questions are listed below:

I don’t know which component to choose for my bike, can you recommend me?
Advising and helping our customers is a priority for us. To ensure that you quickly find the article you need, just contact us at info@pedalbyte.com, a team will provide you with the best customer support on the web.

How to choose the size of an item?
Wanting to always offer you the best service, you will find size guides directly on the information sheets of the articles.

What are the delivery times of my purchase?
Our shipping times vary from 2 to 5 working days, from order confirmation, in Italy. While for the rest of Europe from 5 to 7 working days.

When is my order prepared?
To ensure the best service we are committed to preparing orders from Monday to Friday without interruption.

How to cancel an order?
From the confirmation of your order this is automatically processed with a computer system to ensure a better shipping treatment time. A confirmed and paid order cannot be modified or canceled.

Can I add other items or modify my order?
An order already confirmed and paid normally cannot be resumed for changes.
We invite you, before making another order, to contact us. We will try to do the impossible.

How to track my order?
Real-time tracking is available at any time directly in your account.

What does “Work in progress” mean?
Your order has been confirmed by our services and will be shipped according to the delivery terms that can be read during the order.

What does “Completed” mean?
Your order has been shipped. You will receive an email confirming the shipment.

Are my items shipped carefully?
We are committed to protecting the items to ship them. We have specific packaging and protections according to the articles.

My order is not delivered on schedule, what can I do?
First of all, check the shipping time indicated on our site according to the courier you chose at the time of your purchase. If the estimated time is exceeded, you can contact us. Our shipping service will contact the courier and you will be informed as soon as possible.

How can I pay for my PedalByte order?
You will find all the answers in the “Prices & Payments” section of the site. Payments by credit card, Paypal, and cash on delivery are accepted (only in Italy).

Can I pay for my order in installments?
No, the installment payment system is not currently available.

Why was my payment declined?
The refusal does not come from our site but from your bank. We recommend that you contact her to unlock any restrictions.

My order is «Pending Payment», what can I do?
A “pending payment” order will not be shipped and will be automatically canceled from your orders within 7 days. To confirm the order with payment by credit card, simply go directly to your customer account and enter the order.

Is payment secure?
All payments made on our site are made from our 100% secure banking platforms, so you can order with confidence.

Can I take advantage of discount codes?
You should know that we already offer very attractive rates on many articles all over the site throughout the year. All our exclusive offers are sent by email. To receive all the offers and promotional discounts, first of all subscribe to our newsletter.

I found cheaper elsewhere, what do you propose?
We do what is necessary to lower prices. Being in the initial phase, we must guarantee a minimum number of daily orders so that, in agreement with suppliers, we can grant important new goals. It all depends on your trust. The goal we want to achieve is to guarantee a price guarantee.

Did I forget to enter my discount code?
We do our utmost to make our promotional codes visible. Follow the Facebook and Instagram page, and signing up for our newsletter will always help you … Unfortunately we cannot resume an order in which you forgot to enter the discount code.

My PedalByte discount code doesn’t work?
All the discount codes work. Make sure to respect the conditions and offers (date, rate, dedicated articles …) and the correct insertion of the code.

How to use my PedalByte discount code?
Just enter it in the “Promotional Code” field at the top of your cart before confirming your order. If you forget to enter the code, we can no longer intervene on your order.

Can I cumulate various discounts?
Only one code is valid for each order. Discount codes cannot be combined. Except for short-lived exceptions.

How can i register?
Registering is free, simple and quick. Just enter the required data by clicking on «Sign in» and then on «Create an Account».

I don’t remember my password, what can I do?
Your account is made up of a unique email and associated password for maximum security. If you have forgotten your data, just click on «Lost your password?». The password will be sent automatically to your email used for the PedalByte account. Check if the email isn’t in spam or unwanted email.

Do your items have a warranty?
Yes, our items have a manufacturer guarantee, the duration varies according to the brands. The warranty decision is made only by the manufacturer. Some items called functional wear such as transmission components (chains, cassettes, crowns), pads or tires for example are rarely examined for warranty. For any request for return, replacement or warranty, you must first contact us so our after-sales service will be able to handle your request as soon as possible.

How long does it take to process an item under warranty?
We are committed to being as quick as possible. However, we depend on the responsiveness of the brands. For information, calculate about 3 to 4 weeks of treatment.

I want to return a newly delivered item, what can I do?
Before returning an item you must contact us. Our return policy allows you to return your new, unassembled, unused items in their packaging within 14 days to obtain a credit note and order again what is convenient for you on our site. You can also request a refund via the payment method used. Further information can be found in the “Returns & Refunds” section.

How to replace an item?
As part of a product exchange, we will make you a credit note upon delivery of the return of the item. With this credit note, you can order another item again.

Can I return the package through the courier office?
We advise you to return the parcel with delivery with tracking and insurance because you are responsible for the items returned until delivery to our offices. If the items are lost or damaged during the return, we will not be held responsible and therefore we will refuse refund.

Do I have to pay the return costs?
The prices charged on the site do not allow us to take care of the refunds. To ensure discounted prices on many products throughout the year, the return costs are borne by you. However, in the event of our error in the order, the costs are borne by us.

I returned my parcel did you receive it?
When the returned package is delivered to us, we will process your request as soon as possible. We invite you to consult the treatment of your return in your account.

PedalByte

Components, Clothing and Accessories for your bike, MTB | PedalByte

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